Shipping policy

IMPORTANT: Ceramic items (dishes, vases, dispensers) ship to Malta only due to fragility and weight. EU customers interested in ceramic products, please contact us at info@bdesign.com.mt for a custom shipping quote.

Shipping policy

All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Stock levels and shipping services could potentially cause delays - these are outside of our control but we will do our utmost for you to receive your order in the shortest time possible.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: According to the total amount spent- calculated and displayed at checkout.

Free shipping thresholds:  Depending on the total amount spent.

Local delivery

  • Free local delivery is available for orders over Euro50 within the Island of Malta. For orders under Euro50, we charge Euro5 for local courier delivery.
  • Deliveries are made from 8:00-19:00 on Monday to Saturday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 
  • We also offer a pick-up service to customers in our area. The orders can be collected from Triq il-Wardija, St.Paul's Bay.
  • We will send you an email when your order is ready along with instructions for collection. 
  • Our pickup hours are 08:00 - 17:00  on  Monday to Friday. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to European Countries, Australia, Canada, UK and USA.

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bdesign is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.